Frequently Asked Questions
Everything you need to know about your Carla Zampatti experience.
What is your return policy for online orders?
We offer a 14-day return period for full-priced items. Garments must be in original condition, unworn, with all tags attached. Please note that for hygiene reasons, earrings and face masks cannot be returned.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days for metropolitan areas. All orders are dispatched from our Sydney warehouse.
Do you offer international delivery?
Yes, we ship to selected international destinations via DHL Express. Shipping costs and delivery timeframes are calculated at checkout based on your location and local customs regulations.
How can I find my correct size?
Each product page includes a detailed size guide. Our collections generally follow Australian sizing. If you are between sizes, we recommend contacting our stylists for personalized fit advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free payment options including Afterpay and Klarna for Australian customers.
Can I return an online purchase in-store?
Yes, online orders can be returned to any Carla Zampatti standalone boutique for an exchange or credit note. Refunds for online orders must be processed through our online returns portal.